In FY23 the MultiChoice Group implemented a new group gift policy providing guidance to all employees on the standard of conduct required by them when giving and receiving gifts. Gift standard operating procedures have been developed for each segment, considering the unique nature of each business, the areas they operate in, different currency units, approval levels, etc. The MultiChoice Group has also developed a new online gift declaration share point through which employees declare gifts offered and received. The online gift portal automatically compiles group/segment gift registers. Business unit nancial managers conduct quarterly reviews of all gifts offered and/or given in their respective business units and report any discrepancies to the group ethics of cer. The risk management function monitors our whistleblower facility operated by Deloitte’s Tip-offs Anonymous, which is available in English, Setswana, isiZulu, Tshivenda, Sesotho and isiXhosa. The whistleblower policy states that allegations are handled con dentially, can be made anonymously and any whistleblowers are afforded legal protection. Where appropriate, internal audit and/or external forensic consultants investigate reported matters. Signi cant allegations and fraud are reported to the MultiChoice Group audit and risk committees. Further, the MultiChoice Group social and ethics committee, which reports back to the board, receives reports on whistleblower activity and ethics. Performance and future focus Our key areas of focus during the reporting period were: : • Continuously entrenching ethics throughout the business through training and awareness campaigns • Revising and deploying the code and improving the con icts of interest process • Implementing and re ning the third-party risk management framework • Implementing enhanced controls for identi ed areas of weakness • Revising the group gift process and related policies • Roll-out new gift/anti-bribery and anti-corruption online learning module • Develop revised ethics online learning module Going forward, we will focus on: • Launching the ethics risk assessment to assess the effectiveness of the ethics programme • Implementing enhanced controls for identi ed areas of weakness • Executing the FY24 ethics training and awareness plan • Completing the ethics online learning module • Continuously monitoring the group’s ethics performance • Continuous review of the adequacy and effectiveness of the group’s monitoring activities • Continued improvement and monitoring of con ict of interest declaration processes For more information on the MultiChoice Group’s key focus areas and plans, refer to the MultiChoice Group report, available at www.investors.multichoice.com/ integrated-annual-reports. Overview Introduction Understanding Phuthuma Nathi Understanding MultiChoice SA MultiChoice SA performance Financial review Corporate governance review Shareholder information Phuthuma Nathi Investments (RF) Limited Integrated annual report 2023 93
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