Understanding MultiChoice SA Opportunities and risks continued Tax Business continuity management We pay taxes to the revenue authority in South Africa. There are typically various local and international tax policy changes in play which increase the risk of our tax environment. The group must be able to anticipate, prepare for, respond to and recover an appropriate level of service in the event of an interruption. This includes technology failures in broadcasting/digital playout, customer service, billing/payment systems and payroll. The business continuity management programme is focused on people, processes, systems and information. • Maintain and update key documentation required by revenue authorities. • We have a strong focus on tax compliance in-country and often appoint third-party advisors to assist. • We regularly conduct transfer pricing benchmarking and assurance reviews. • We actively participate in global and regional tax policy and tax administration discussions (via the Africa Industry Tax Association). • We strive to build and maintain good relationships with the African Tax Administration Forum and other relevant bodies. • We regularly review our tax resources to ensure the group has the capacity to deal with the challenges. • Business continuity management is well established in the group and continuously improved. All operational and functional areas in the group have documented and tested business continuity plans. • The business continuity management programme is well governed through internal executive committees, with regular reporting to the board and its committees. Talent and skills scarcity To move into the next generation of media services, we require talent and competence to operate in a data-driven world of big data, machine learning and arti cial intelligence (AI), all areas with skills shortages globally. However, the focus on talent and competence is not limited to these areas. • The group’s reward structures are aimed at retaining employees in key areas and include bonuses and share schemes. • We identify the scarce skills and competencies required. • Focused recruitment of scarce skills remains a priority. • This is supported by programmes designed to develop a pipeline of talent. • We partner with vendors for skills transfer and programmes. • We position our company as an employer of choice. Piracy The illegal retransmission and piracy of content, including illegal connections, le sharing, illegal internet streaming of sporting content and the piracy of local content remain key risks to the business. • Our parent organisation continuously invests in our sister platform and application security company, Irdeto, which offers cybersecurity and anti-piracy solutions in media and gaming. • Partners Against Piracy (PAP) is a pan-African campaign that works towards the prevention of content piracy. We are actively supporting PAP and aim to create awareness and educate the general public about the negative impact of consuming illegal content. Phuthuma Nathi Investments (RF) Limited Integrated annual report 2023 48
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